Premium Health Supplement Collection

Privacy Policy

1. Our Pledge

We respect your privacy and we will only collect and use personal data as stated in this Privacy Policy. We pledge to meet fully, and where possible to exceed, the requirements of the Personal Data Protection Act. We will never rent, sell or barter your email address to third parties for commercial gains. We will ensure also compliance by our staff with the strictest standards of security and confidentiality. This statement will be continually reviewed as technologies, customers' needs and business practices evolve.

2. Types of Personally Identifiable Information

  • Name
  • Date of Birth
  • Gender
  • Shipping Address
  • Billing Address
  • Email Address
  • Telephone/Mobile Number

3. Purposes of Collection and Disclosure of Information

With your consent, we may collect, use and disclose your personal data for any or all of the purposes specified below:

    • Fulfilling your orders for products and services, order processing and payment clearing
    • Responding to your inquiries, suggestions and opinions
    • Deliver marketing or promotional materials relating to our products, services or special offers (and other information which you have requested)
    • Inform you of updates to this website
    • Provide information or services relating to our products, promotions or offers
    • Conduct market surveys, research or data mining

The provision of such personal data is voluntary. However, we may not be able to fulfill the purposes stated above or provide service to you if such data have not been provided. We may contact you to verify the accuracy of the data supplied. We will not retain your personal data longer than necessary. 

You further agree that we may disclose and transfer (whether in Singapore or abroad) to our agents, contractors, any telecommunications operators, any third party collection agencies, any credit reference agencies, any security agencies, any credit providers, banks, financial institutions, any other persons under a duty of confidentiality to us, our affiliated or associated companies and any of our actual or proposed assignees or transferees of our rights with respect to you to use, disclose, hold, process, retain or transfer such Personal Data for the purposes mentioned above.

4. Confidentiality of Personal Data

Personal data provided to us by customers or visitors to this website will be kept confidential and will only be disclosed for the purposes stated in this Privacy Policy. We may disclose personal data to third parties who perform certain tasks relating to the provision of our products or services to our customers or to visitors to this website. All such third parties are required by us to use the personal data strictly to provide the products or services, and are required to maintain the confidentiality of the personal data.

Any questions, comments, suggestions or information (other than personal data) sent or posted to this website by customers or visitors will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis. We may use, reproduce, disclose, transmit, publish, broadcast or post elsewhere such information in connection with the development, manufacture and marketing of products or services, to meet the needs of our customers or visitors or for any other purpose.

We will only disclose your personal data without notice to you if required to do so by law, or in the good faith belief that such disclosure is necessary to:

    • Comply with legal process, or under compulsion of an order of court or governmental agency
    • Protect our rights, property or safety or that of Vitalstar Health (Singapore) Pte Ltd, its employees, customers, visitors or other rightful party

This Privacy Policy applies only to personal data collected via this website. We are not responsible for the privacy practices or policies of other websites accessible via this website. By activating an external link, you leave this website and we do not have control over any personal data or any other information you give to any other person or entity after you have left this website.

5. Collection of Computer Data

When you visit this website, our company servers automatically records information that your browser sends whenever you visit a website. This information may include:

    • Your computer's IP address
    • Browser type
    • Websites visited before our website
    • Pages visited and time spent within our website
    • Other items and information searched for on our website, access times and dates etc.

6. Access, Update and Withdrawal of Personal Data

In your dealings with us, we retain records of your online transactions for auditing purposes. Our general policy is to retain the information for a reasonable period. You may contact us if you wish to:

    • Check whether we hold any of your personal data
    • Access your personal data held by us
    • Require us to correct any personal data which is inaccurate
    • Ascertain our policies and practices (from time to time) in relation to personal data and the types of Personal Data held by us.

All requests for access to or correction of Personal Data or information regarding policies and practices and types of Personal Data held should be in writing and addressed to our Customer Services at 192 Pandan Loop Pantech Business Hub #06-18 Singapore 128381. A reasonable fee may be charged to cover our administrative costs.

7. Protection of Information

We do not collect nor store any credit card information. All online credit card transactions go through the Paypal secured payment gateway. For more details, please refer to Paypal's Privacy Policy. We restrict access to personal information (including your name, email and mailing address, telephone number and purchase history) to employees who have a need to use the data and who have been trained to handle such data properly and observe confidentiality. No unauthorized access will be allowed.

8. Cookies

We use cookies in order to improve your shopping experience when you visit Cookies are small pieces of information that your web browser stores on your computer when you visit a website. Our cookies let us personalise your visits. Information collected from these cookies may be used for the purposes laid out in this Privacy Policy Statement. You may refuse to accept cookies (by modifying the relevant Internet options or browsing preferences of your computer system), but to do so you may not be able to utilize or activate certain available functions in our web sites. We may allow third parties to set cookies through our website in order to help us manage and maintain our website.

9. Your Agreement

Your access and use of our website at signifies your agreement to be bound by this privacy policy. If you do not agree to the same, you shall discontinue your access and use of this website. Vitalstar Health (Singapore) Pte Ltd reserves the right to change this Privacy Policy at any time without prior notice to our customers or visitors. If we decide to change this Privacy Policy Statement, we will publish the amended Statement on this webpage. Please visit this site from time to time to stay updated about the Privacy Policy.

10. Further Information

If you have questions about this Privacy Policy Statement, please contact our Customer Service Representative: 

By telephone at 6783 0105 during business hours (9.00 am to 6.00 pm)

By email at

By mail at Pantech Business Hub 192 Pandan Loop #06-18 Singapore 128381

Privacy Policy last updated 7 June 2016